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1. What is the due date for the utility bill?

Utility bills are due to be paid by or before the 15^th of each month. If the 15th falls on a Saturday or Sunday, utility bills will be due on the next business day AFTER the 15th.

2. What utility services are offered by the City?

We offer drinking water, wastewater, residential yard waste (leaves/limbs) and garbage/recycling utilities

3. How much is the utility deposit?

Residential deposits for property renters:

• $300 for 3/4" meter
• $350 for 1" meter

Residential deposits for property owners:

• $100 for 3/4" meter
• $150 for 1" meter

Deposits for businesses (please not: trash/recycle service is NOT available with business service):

• $100 for 3/4" meter
• $150 for 1" meter

*All deposits MUST be paid BEFORE water will be turned on.

4. Where can I pay my bill?

Our online account inquiry and payment system allows access 24 hours a day.

The online bill pay offers one time payments or  recurring autopay using your debit/credit card.

You will need your account number and customer number/pin to access your online account information. Both numbers are found in the upper right hand corner of your billing statement. If you set up your account for recurring autopay, you will assign a personal password to your account.

Auto Draft payments are available by completing the Bank Draft Authorization Form and including a “void” check for confirmation.

Auto Draft and Auto Bill Pay with credit cards are both drafted the 15^th  (due date) of each month.

Our drive through located at City Hall is available 24 hours and 7 days a week in order to drop off your payment.  Do not deposit cash into the drop box.

Pay your bill in person at City Hall between the hours of 8:00 AM to 5:00 PM, Monday through Friday, excluding recognized holidays.

City Hall is located at 201 E  Walnut.

5. When is my payment due?

The payment due date is the 15th of every month. A 10% penalty will apply after that date.

6. How do I open a new account for utility service?

All customers wanting to set up utility service with The City of Decatur must first complete an application for new service and complete a Water Service Agreement in person at the Decatur City Hall.

Applications for new service are accepted in person at City Hall.

Applicants are required to present a lease agreement or closing or tax documents at the time the application is submitted.

You should bring a valid picture identification such as an unexpired drivers license - It must be your ID not someone else’s ID.

A printable version of the application is available on the website that can be printed and completed before your visit to City Hall.

7. Can I change my due date?

The due date is the same for all customers on the 15^th of each month.

8. What happens if my payment is not made by the due date?

Payments are due by the 15th of the month. Accounts not paid in full by the due date will accrue a 10% penalty on the next business day.

If an account is unpaid for 30 days, the account is subject to disconnect. Reconnects are scheduled only after the customer has paid the account in full including the reconnect fees.

A payment made with a bad check, closed account on auto pay or declined auto pay credit cards will be treated the same as a non-payment.  A handling fee of $25 may apply and is payable in cash, money order, or cashier's check on all returned checks and non payment auto drafts.

9. Can I get an extension to pay my bill?

Payment extensions are not available.

10. What happens if my account becomes delinquent?

All delinquent accounts will be submitted to the law firm of McCreary, Veselsa, Bragg & Allen P C for collection.

11. How do I turn off water service to my residence or business to make repairs?

Please contact City Hall at 940.393.0200 and we will arrange for your water to be turned off at the City's meter by trained personnel. Please do not attempt to turn off the water yourself.

The City is responsible for repairing City water meters and all pipes leading to the meter from the municipal water supply. Water pipes from the water meter to the building are the responsibility of the property owner.

12. How do I change/update my Utility Billing mailing address, name or other contact information?

Please complete a Utility Billing Service Agreement with the updated information and submit to City Hall.

Documentation of changes may be required.

13. The homeowner is deceased, can I keep the account in his/her name.

Valid utility accounts are to be held in the name of the responsible party living at the residence. Accounts can not be held in the name of a deceased person.

14. How do I disconnect my utility service?

Final Account requests are not accepted by telephone. In order to discontinue services a Final Account form will need to be completed and signed in person or  completed, signed then faxed (940.393.0201) or emailed (utilities@decaturtx.org) to the utility billing office.

All disconnect requests submitted by fax or email must be signed by the primary account holder and include a copy of the primary account holder's driver's license.

15. What is Resident Yard Waste?

Yard Trimmings

Grass, leaves, plants and small cuttings placed in bags.  Maximum weight should not exceed 30 pounds per bundle.  Dirt and mulch are not accepted.

Tree Trimmings

Limbs are limited to four (4) feet in length or less and not over six (6) inches in diameter.

If you contract trimming or tree removal services, check and see  if haul away charges are included in their charges.  Make sure you have a plan for disposal when trimming and removing trees from your property. 

Unacceptable Materials

Tree stumps, roots or shrubs with root balls, dirt, soil pallets, fencing and concrete are not accepted.